11.1 Release Notes

IMPORTANT: This is subject to change up until the actual release.

This cloud-only release includes new features, bug fixes and enhancements to the product.

Important

  • Supported and Tested - Full Support for Linux: As of this release, the following Linux distributions have been fully tested with the SysTrack Linux Agent and are officially supported:

    • Ubuntu

      • 20.04

      • 22.04

      • 24.04

    • Red Hat

      • 8.8

      • 8.10

      • 9.2

      • 9.4

    • Rocky Linux

      • 8.10

      • 9.4 (Support for 9.4 ends November 2024)

  • Limited Support for Other Linux Distributions: Limited support means that while specific Linux distributions are not fully tested prior to release, we will provide assistance to ensure compatibility with our product. However, any issues found in these versions may take longer to resolve, and there may be limitations compared to fully supported versions. The level of support for any Linux versions is contingent on the current support provided by the manufacturers.

  • The Microsoft Visual C++ Redistributable dependencies included with the agent installer for Windows x86 have been updated to the 2015-2022 version (14.38.33135.0). The binaries are included in the agent installer. Agents upgraded from the SysTrack console will not automatically upgrade their binaries until the next agent release.

  • For the 11.0 release, we recommended upgrading your agent. This updated agent included a change to make sure that custom configurations do not revert to a default state and remove your custom configuration settings on some machines in your environment.

  • A known issue exists where you will be unable to trigger an update from the SysTrack console for systems that were installed with a fresh 10.12 Windows agent. The issue does not affect any system upgraded from another previous version. It is recommended that you choose one of the following options:

    • Use your external deployment tool to install the SysTrack 11.1 agent on the affected systems.

    • Complete a manual install of the SysTrack 11.1 agent on the affected systems.

    • If you are unable to use these methods, reach out to your Customer Success representative for an automation-based workaround.

      NOTE: If you are a customer that uses your own deployment tools to manage agents, you are not affected by this issue.

  • We discontinued support for version 10.2.1 agents on June 26, 2024.

  • We discontinued support for version 10.2 agents on April 24, 2024.

  • We discontinued support for version 10.1 agents on February 27, 2024.

  • Microsoft discontinued support of Windows Server 2012 effective October 2023. We ended support for all systems that are running on older versions of Microsoft Windows Server prior to and including 2012.

  • We are making updates to our documentation for easier navigation and a better user experience. You will continue to have access to our public facing content, which will also include a convenient way to sign in to view our authenticated content. If you have bookmarks for content in either of our current documentation portals, you may need to reset them and link to our new portal at documentation.lakesidesoftware.com.

New

Audit API

With this release, you can now use new Audit API endpoints to improve tracking, auditing, and transparency of SysTrack Administrator activities across your environment. These updates enhance your ability to maintain compliance and monitor critical events.

NOTE: Authentication for these endpoints is handled through a dedicated service account, ensuring secure access and separation of duties. Refer to the Audit API documentation for more details.

User Activity Endpoints:

  • User Logins: Tracks when users log into the cloud platform after authentication.

  • User Logouts: Captures when users explicitly log out of the system.

  • Pending Invitations: Tracks user invitations that have been sent but not yet registered.

  • Newly Created Users: Tracks when new users are created and registered.

  • Deleted Users: Logs when users are removed from the system.

Permission and Group Changes Endpoints:

  • User Group Changes: Track when users are added or removed from groups.

  • Permissions for Specific Features: Monitor changes to groups and their assigned roles and permissions.

  • Permissions for Sub-Features: View the current state of user permissions, including assigned group memberships.

  • Current User Permissions: Displays the current state of user permissions.

NOTE: Because this service is introduced with the 11.1 release, no historical data exists, and tracking will only begin once the service becomes active in this version.

Enhancements to Anomalies

  • Users can provide feedback to the Lakeside Product team on the detected anomalies. This feedback will be used to improve the model.

  • Users with Configure access will see a Manage Notifications link on the Anomalies page. Click Manage Notifications to open Configure to setup Anomaly notifications.

  • The default view for the Systems table shows systems with the Active status. If there are no systems in the Active status, it will default to show All Systems.

  • A Sensor category has been added to the Sensors Involved table when viewing a Previous Anomaly.

  • When hovering over an anomaly tile on the Anomalies page, the corresponding anomaly will be highlighted on the History graph. When hovering over a red exclamation point on the History graph, the carousel will rotate and highlight the corresponding anomaly.

  • Anomaly names can now include spaces.

  • The count of systems with each status can be viewed from the System table dropdown menu.

  • A Show Systems button has been added to the Activity Feed when an anomaly is detected. Click this button to filter the Systems table to show the systems found to have the anomaly at the time of detection.

  • Updates made to optimize model performance.

AppVision Performance Improvements

Performance improvements were made to AppVision.

RBAC for Automations

Customers can assign SysTrack Permission groups to individual automations. This allows more control over which users can access automations across Prevent, Resolve and Assist. Existing automations will be available to the All Users group, which will show as [TenantName] Users, upon upgrade, so that functionality is not impacted.

File Scanning

Improved UI for uploading files when actions are created. A visual status on scan progress is provided.

Sign Actions with Certificates

For SysTrack Actions that you create, you can sign them using your private key and a certificate issued from a trusted certificate authority (CA) and your own. This functionality allows you to revoke the certificate at any time, immediately preventing the action from running on endpoints when necessary.

NOTE: This certificate signing feature is compatible with SysTrack Cloud and SysTrack On-Premises.

Entra ID Data Collection for macOS

On Apple macOS systems, SysTrack now supports the collection of Entra ID (formerly Azure AD) user information, similar to Windows systems. This functionality applies to macOS devices with Platform SSO configured using Entra ID, which ensures consistent identity-related data collection across platforms. Data collection will only occur if both Platform SSO and Office 365 integration (with Entra ID credentials) are enabled.

AWS and Azure Virtual Machine Detection

This release adds support to detect AWS virtual machines (VM) as virtualized environments. With this update, SysTrack can now identify and categorize instances running in Amazon EC2 and Azure Virtual Machines.

VPN Data Collection Update

This update improves VPN visibility by switching from Network Interface Counters to Network Adapter Counters, which captures both physical and virtual adapters, including VPN connections. Only active adapters with non-zero bandwidth are collected, which ensures relevant data is collected and made available in Resolve for better VPN monitoring and troubleshooting.

Fixed

  • AppVision no longer returns a 500 error with relation to some values being NULL.

  • Red indicators on the History graph do not break when multiple anomalies are detected at once.

  • Anomaly Assignee icons are sorted in the same way on the Overview and Details pages.

  • Fixed an issue to ensure Anomaly assignees added display in the Activity Feed.

  • Desktop Visualizer dashboard Concurrent Users Typical Week graph properly displays. (Case 6494)

  • Disabled actions do now show in Prevent Tools.(Case 8213)

  • Sensor notes can be deleted. (Case 7926, 7928)

  • The search in the automation list shows results for all automations. (Case 7714)

  • Sensor automation information loads correctly on the Sensor Automation dashboard. (Case 7565)

  • In Visualizer, the Concurrent Users (Typical Week) graph displays data. (Case 6494)

  • The Critical Apps insight shows data. (Case 7399)

  • Battery Insights dashboard and Battery insights card on landing page match. (Case 6856)

  • Performance issues with dashboards have been resolved. (Case 7137)

  • Detected Issues does not show an error. (Case 6531)

  • The Trending Health Metrics graph displays in Executive Insights. (Case 6064)

  • You can drill-down by clicking cells in the Persona Visualizer dashboard without errors. (Case 6230)

  • In Resolve, the queries that are run on the SQL database are loading faster. (Case 2448)

  • AppVision > Application > Network displays the proper group's systems. (Case 3895)

  • When you search for a user in Resolve, you will see the user you searched for in the results. (Case 5558)

  • Actions that are uploaded through kits, show in the staging area. (Case 1608)

  • You are able to update descriptions of Automations. (Case 8237)

  • The RestartBaseFilteringService action script, which is run as User, runs successfully.

  • On the Resolve > Overview page, added units for Signal.

  • API service includes Visualizer permissions. (Case 8478)

 

Changed

  • For any button that opens a flyout menu in the navigation menu, the tooltip closes when the flyout opens. When the fly out is open, if you hover over the icon again, the tooltip reappears.

  • Added ICA "Latency RTT" (ICA latency round trip time metric) to the ICA Perspective in the Resolve Black Box and Dashboard pages.

  • AppVision includes a link to the documentation.

  • Updated UI for managing actions, including creating new and approving. A dedicated tab for approving actions reduces confusion and streamlines administration.

  • Updated workflow for choosing automations for engagements. A search/filter dialog box has been added to identify the automation.

  • Improved memory usage and performance of exporting large data grids, up to 20 million cells, with a new progress indicator for large exports. The pipes in strings are replaced by spaces to import into other tools.

  • Changed Prefetch Size (sec) to Prefetch Size (Bytes) in Resolve > Advanced Tools > Boot/Logon Time. (Case 4881)

  • The Application Latency Service Map Update dashboard queries the RPT_Apps table. (Case 5126)

  • View changes include:

    • Disk related columns in view changes have data, even if the user is not active.

    • Updated VUENTERPRISEPLANNING3 query to use TOTAL_MIPS from SASCFG instead of referring it from SASYS.

    • VUNET_CONN_HISTORY has been updated to use the latest disconnection time as the last use date. Prior to this change, it used the latest connection time as the last use date.

    • Code changes have been made to VUENTERPRISEPLANNING3, VUPERFDAILY, VUXENAPP, VUXENAPPSESS,VUBLAST2, VUUSERS, and VUTEAMSDAILY to return NULL where a value is not calculated or does not exist, so that when a user queries with an AVG function, 0 values do not skew averages.

    • Code changes made to in VUXENAPP and VUXENAPPSESS to have unique rows without duplicates.

    • Code changes made to VUWEBPAGEBROWSER to add the Date filter and revised the join conditions to eliminate duplicate records.

  • Enterprise and Community Visualizer have been updated to include newer operating systems, and remove older ones from the Hardware grid.

  • Tenant, Action, and Imported Action names can be a maximum of 60 characters.

  • The screen reader announces auto-display search results on the Assist System Selection page.

  • Use the keyboard to navigate all web pages in SysTrack.

  • The System_ApplicationsRunningCount_High variable has been updated to check against SAAPP. (Case 6322)

  • Updated the Antivirus Overview Dashboard to use the RPT_Apps table.